Privacy Policy

Introduction

Welcome to the temu4d Privacy Policy. temu4d ("we", "us", "our") is committed to protecting the personal data of every individual who accesses or uses the temu4d online betting platform at https://temu4d.bet (the "Platform"). This Privacy Policy describes our practices with respect to the collection, use, storage, sharing, and protection of personal data in connection with the provision of our Services.

This Privacy Policy forms part of the temu4d Terms & Conditions and should be read alongside them. By registering a temu4d account or by continuing to use the Platform, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

temu4d is designed and operated primarily for English-speaking players based in Indonesia. Our platform serves players across major Indonesian cities including Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, and beyond. The personal data of Indonesian-resident players is handled with due consideration of both international best-practice data protection standards and applicable local privacy expectations.

Data Controller

2.1 Identity. For the purposes of this Privacy Policy, temu4d acts as the data controller in respect of the personal data it collects from players and prospective players who interact with the Platform. As data controller, temu4d determines the purposes and means by which personal data is processed.

2.2 Contact. All privacy-related enquiries, data access requests, and complaints should be directed to the temu4d support team. Contact details are provided in Section 15 of this Policy. temu4d aims to acknowledge all privacy-related correspondence within 5 business days and to resolve requests within 30 calendar days of receipt.

2.3 Licensing Context. temu4d is Licensed and Regulated Internationally. As a condition of its international operating licence, temu4d is required to maintain data protection standards consistent with the requirements of its licensing authority. Where applicable, temu4d cooperates with its licensing regulator and relevant law enforcement agencies in connection with the lawful processing of personal data for compliance purposes.

Data We Collect

3.1 Overview. temu4d collects personal data in the categories set out in the table below. The collection of this data is necessary for the operation of the Platform and the delivery of the Services. Where collection is optional, this is indicated.

3.2 Special Category Data. temu4d does not intentionally collect special category personal data (i.e., data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless it is voluntarily submitted as part of a KYC document (for example, a KTP may indicate religion). Where such data is incidentally received, it is not processed for any purpose other than identity verification and is held subject to the same security standards as all other personal data.

3.3 Data About Third Parties. If you provide temu4d with information about a third party — for example, a referral — you are responsible for ensuring that you have the right to share that individual's data with temu4d and that the individual is aware that their data may be processed in accordance with this Privacy Policy.

How We Collect Your Data

4.1 Directly From You. The majority of personal data temu4d holds is provided directly by you through the following interactions:

• Account Registration: When you create a temu4d account, you provide your name, date of birth, email address, and Indonesian residential address.
• KYC Verification: When you submit identity documents to complete the KYC process prior to your first withdrawal.
• Deposits and Withdrawals: When you initiate transactions via the temu4d cashier, you provide bank account details or e-wallet identifiers.
• Customer Support: When you contact our support team via live chat or email, communications data is collected and retained.
• Promotions and Surveys: When you participate in temu4d promotions, complete surveys, or submit feedback, any information you provide is collected.

4.2 Automatically. temu4d automatically collects certain technical and usage data when you access or interact with the Platform. This includes data collected via cookies, server logs, and similar tracking technologies as described in Section 8.

4.3 From Third Parties. temu4d may receive limited personal data from trusted third parties including: (a) identity verification service providers used to assist with KYC compliance; (b) payment processors who confirm the success or failure of deposit and withdrawal transactions; and (c) fraud prevention and anti-money-laundering screening services.

Purposes of Processing

5.1 temu4d processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your temu4d account, including verifying your identity and age (21+ requirement), processing login events, and managing account settings.
• Service Delivery: Providing access to sportsbook betting (including BRI Liga 1, EPL, Piala AFF, and other competitions), togel (Indonesia's traditional numbers lottery), crash games, live casino, and slot games offered through the Platform.
• Transaction Processing: Processing IDR deposits and withdrawals via Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification (KYC): Verifying your identity and age prior to processing withdrawals, and conducting ongoing KYC reviews as required by our compliance obligations.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the temu4d Terms & Conditions.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling indicators, applying player-requested deposit limits, loss limits, and self-exclusion settings, and communicating responsible gaming resources where appropriate.
• Customer Support: Responding to account queries, resolving disputes, and managing support interactions across all channels.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw your marketing consent at any time via your account settings.
• Legal and Regulatory Compliance: Complying with obligations under temu4d's international operating licence, cooperating with regulatory enquiries, and reporting to relevant authorities where legally required.
• Platform Improvement: Analysing usage patterns, game performance data, and technical metrics to improve the quality, reliability, and user experience of the temu4d Platform.

Legal Basis for Processing

6.1 temu4d relies on the following legal bases for the processing of your personal data:

6.2 Legitimate Interests. Where temu4d relies on legitimate interests as a legal basis, those interests have been assessed against your interests and fundamental rights. temu4d processes data under this basis only where such processing is necessary, proportionate, and does not override your privacy rights. You have the right to object to processing carried out on this basis — see Section 11.

Data Sharing & Disclosure

7.1 Principle. temu4d does not sell, rent, or otherwise commercially transfer your personal data to unaffiliated third parties. Personal data is shared only in the limited circumstances described in this section, and always subject to appropriate contractual safeguards.

7.2 Payment Processors. To facilitate IDR deposits and withdrawals, temu4d shares necessary financial and identity data with Indonesian payment processors and banking partners including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Each payment provider processes your data under its own privacy policy and is subject to applicable Indonesian banking regulations.

7.3 Game Suppliers. To deliver third-party games on the Platform, limited technical session data (such as player session tokens and game round data) is shared with licensed game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These suppliers do not receive your full identity or financial data and are contractually bound to process session data solely for the purpose of game delivery.

7.4 Identity Verification Providers. temu4d uses third-party KYC and identity verification services to assist with age and identity verification. These providers receive the minimum personal data necessary to perform verification (typically name, date of birth, and document images) and are contractually prohibited from using this data for any other purpose.

7.5 Fraud Prevention and AML Services. temu4d may share account and transaction data with specialist fraud prevention and anti-money-laundering screening providers to detect and prevent financial crime. Such sharing is carried out under temu4d's legitimate interests and legal compliance obligations.

7.6 Regulatory and Legal Authorities. temu4d may disclose personal data to its licensing regulator, law enforcement authorities, or other competent government bodies where required to do so by applicable law, court order, or binding regulatory instruction. In such cases, temu4d will disclose only the minimum data required and will, where legally permitted, inform you of the disclosure.

7.7 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial part of temu4d's assets, player personal data may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming temu4d's obligations under this Privacy Policy.

Cookies & Tracking Technologies

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the temu4d Platform. They allow the Platform to recognise your device across sessions, remember your preferences, maintain your login state, and collect usage data that helps temu4d improve the player experience.

8.2 Types of Cookies Used. temu4d uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the Platform. These include session authentication cookies that keep you logged in during a session, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without disrupting core Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how players use the Platform — such as which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used to improve Platform performance and user experience.
• Functional Cookies: Used to remember player preferences, such as preferred language settings and previously used payment methods, to provide a more personalised experience across sessions.
• Targeting and Session Replay Cookies: Used to help temu4d understand user journeys through the Platform and identify areas where the user experience can be improved. temu4d does not use cookies for cross-site advertising targeting.

8.3 Managing Cookies. You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of the temu4d Platform, including your ability to maintain a logged-in session or access personalised features. Browser-level cookie management instructions vary by browser; please refer to your browser's help documentation for guidance.

Data Retention

9.1 General Principle. temu4d retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain the accuracy of financial and compliance records, and to comply with applicable legal and regulatory retention obligations. temu4d does not retain personal data in identifiable form beyond the applicable retention period.

9.2 Retention Periods by Data Category:

9.3 Post-Retention Handling. Upon expiry of the applicable retention period, personal data is either securely deleted using industry-standard data destruction methods or anonymised such that it can no longer be linked to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

Data Security

10.1 Technical Measures. temu4d implements a comprehensive set of technical security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between the Platform and player devices;
• Encryption of sensitive data fields (including passwords and payment details) at rest using industry-standard cryptographic methods;
• Role-based access controls limiting access to personal data to authorised personnel with a legitimate operational need;
• Intrusion detection and prevention systems monitoring Platform infrastructure for suspicious activity;
• Regular independent security audits and penetration testing of Platform systems;
• Firewall protection and network segmentation isolating player data from externally accessible systems.

10.2 Organisational Measures. In addition to technical controls, temu4d maintains organisational security measures including mandatory data privacy training for all personnel with access to personal data, strict confidentiality obligations in all employment and contractor agreements, and incident response procedures for the management of any suspected data security breach.

10.3 Data Breach Response. In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, temu4d will notify affected players and, where required, the relevant regulatory authority without undue delay and in accordance with applicable notification timelines. Notification will describe the nature of the breach, the categories of data affected, and the steps temu4d has taken or proposes to take to address the breach.

Your Rights

11.1 Overview. As a temu4d player, you have the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team using the details in Section 15.

11.2 Response Timelines. temu4d will respond to all rights requests within 30 calendar days of receipt. Where a request is complex or temu4d receives a high volume of requests, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

11.3 Identity Verification for Rights Requests. To protect against fraudulent rights requests, temu4d will verify your identity before processing any access, rectification, or erasure request. Verification may require you to confirm certain account details or to submit supporting documentation.

Minors & Age Restriction

12.1 21+ Platform. The temu4d Platform is strictly restricted to individuals aged 21 years or older. temu4d does not knowingly collect personal data from any individual under the age of 21. By registering a temu4d account, you represent and warrant that you are at least 21 years old.

12.2 Discovery of Underage Data. If temu4d discovers or is informed that it has collected personal data from an individual under the age of 21, it will immediately suspend the relevant account, initiate a review, and permanently delete all personal data associated with that account as expeditiously as possible. Any funds deposited by an underage player will be returned via the original payment method following the completion of the review process.

12.3 Parental Controls. If you believe a minor has registered a temu4d account or submitted personal data to the Platform, please contact our support team immediately at [email protected]. temu4d takes underage access extremely seriously and will treat all such reports as a priority matter. We also recommend that parents and guardians make use of internet filtering and parental control software to prevent minors from accessing online betting platforms.

International Data Transfers

13.1 Cross-Border Processing. As an internationally licensed online betting platform, temu4d may process and store personal data on servers located outside of Indonesia. In particular, data may be processed in jurisdictions where temu4d's infrastructure providers, game suppliers, and compliance service providers operate. By using the temu4d Platform, you acknowledge and consent to this cross-border transfer of your personal data.

13.2 Transfer Safeguards. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to the applicable international standard, temu4d ensures that appropriate safeguards are in place. These safeguards may include:

• Standard contractual clauses or data processing agreements with receiving entities that impose data protection obligations consistent with this Privacy Policy;
• Technical security measures — including encryption of data in transit and at rest — applied to all transferred data regardless of destination jurisdiction;
• Limiting the scope of data transferred to only what is necessary for the specific service being provided by the receiving entity.

13.3 Game Supplier Data Flows. Session data shared with licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) may be processed on servers operated by those studios in their respective jurisdictions. Such transfers are governed by data processing agreements and are limited to the technical session data required for game delivery. Full identity and financial data is not transferred to game suppliers.

Amendments to This Privacy Policy

14.1 Right to Amend. temu4d reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the scope of the Services. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

14.2 Notification of Changes. Where changes to this Privacy Policy are material — meaning they significantly affect your rights or our obligations — temu4d will notify registered players by email to the address associated with their account prior to the changes taking effect. For minor or clarificatory amendments, notification may be limited to updating the "Last Updated" date and posting the revised Policy on this page.

14.3 Continued Use. Your continued use of the temu4d Platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the amended Privacy Policy, you should cease using the Platform and contact our support team to request account closure and data handling in accordance with your rights under Section 11.

Contact Us

15.1 Privacy Enquiries. For all privacy-related enquiries, data subject rights requests, or complaints regarding temu4d's handling of your personal data, please contact our support and data protection team using the details below.

15.2 Response Commitment. temu4d aims to acknowledge all privacy correspondence within 5 business days (WIB, UTC+7) and to provide a substantive response or resolution within 30 calendar days. Priority response is given to data breach notifications, account compromise reports, and underage access reports.

15.3 Further Assistance. If you are not satisfied with temu4d's response to a privacy complaint or rights request, you may escalate your complaint to temu4d's licensing regulator or to the relevant data protection supervisory authority in your jurisdiction. temu4d will cooperate fully with any regulatory investigation arising from a player privacy complaint.

For information on how to manage your account responsibly, including tools for setting deposit limits, loss limits, and self-exclusion, please visit the Responsible Gaming page. For answers to general account and platform questions, visit the FAQ page.